I aim to dispatch all jewellery within 3-4 days from point of purchase. For items that are made to order, please allow 7-10 days before being dispatched. Items are dispatched via Royal Mail’s 48hr Tracked service as standard which will not require a signature.

Alternative delivery options are available at checkout

UK 48hr Tracked Delivery: £3.95 / FREE on all orders over £45

UK 24hr Tracked Delivery: £5.95

UK Special Delivery Before 1pm Delivery: £8.95

Please make any special delivery notes at checkout

International Shipping

We now ship to the USA, Canada, Europe and Australia.

Various shipping options are available for all locations at checkout so please pick which ever one best suits your needs, however it is advised that tracked delivery is selected at checkout for peace of mind with international orders in particular.

Responsibility cannot be held for items that are delayed via customs entering the country.

Import taxes & duties

All import taxes and duties incurred are the responsibility of the purchaser and will not be covered by The Suffolk Crafter.

We go all out to package your items so they arrive in tip-top shape! However, if you do find any damage, feel free to reach out to thesuffolkcrafter@gmail.com, providing a photo of the faulty item, and I will offer guidance on how I can best help you. 

When you're sending your item back, don't forget to include the original invoice (if you can find it). If not, just add a note with your contact details and order number.

To avoid any disappearing acts, I highly recommend using a tracked service to return your item. Remember, I can't be held accountable for any vanishing acts in the return post!

Please return a faulty product within 30 days of purchase to receive a full refund, or have me work my magic to fix it for you!

Heads up! Earrings in perfect condition can't be returned for hygiene and safety reasons!

The Suffolk Crafter
The Mill House
The Street
Dennington
Suffolk
IP13 8JF

Returning Personalised Items for a Refund

Sorry, no returns or refunds for personalised goodies (unless they're broken). This applies to anything specially crafted with your chosen name, location, material, message, or other custom flair that sets it apart.